Privacy Policy | Black Hole AI-Agents

Effective Date: May 01, 2026

IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA: Black Hole AI-Agents, LLC. ("we," "us," or "our") DOES NOT share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services. All text messaging originator opt-in data is kept strictly confidential.

1. Introduction

This Privacy Policy describes Our policies and procedures on the collection, use, and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

While using Our Service, We may ask You to provide Us with certain personally identifiable information. We collect the following types of information:

Personal Information: Name, email address, mobile phone number, physical address, payment information, and opt-in records and timestamps for all communication channels.
Usage and Non-Personal Information: IP address, browser type, device information, pages visited, time on site, referring URLs, and cookies.
Customer Communication: Records of inquiries, appointment details, service history, SMS opt-in consent, opt-out requests, and message interactions.
Precise Geolocation Data Restriction: We do not collect, use, or sell your precise geolocation data (defined as locating a device within a radius of 1,750 feet or less). If this policy ever changes, we will obtain your explicit, affirmative consent prior to collection.

3. How We Use Your Information

We use collected data for the following purposes:

To provide, maintain, and improve our Service.
To process transactions, payments, and manage Your Account.
To communicate with you about your inquiries, appointments, and promotions.
To send you marketing and informational SMS/MMS messages, and links to enable interaction with AI-based information agents (where you have consented).
To maintain records of your communication preferences and consent.

4. SMS Messaging Terms & Compliance

By opting into our SMS messaging services, you agree to receive recurring automated text messages related to our services at the mobile number you provide.

Opt-In & Consent: You will only receive messages if you have explicitly opted in. We maintain timestamped records of all opt-in actions and comply with the Telephone Consumer Protection Act (TCPA).
Message Frequency & Rates: Message frequency varies based on your interactions with our business. Standard message and data rates may apply.
Opt-Out Instructions: You can cancel SMS notifications at any time by replying "STOP" to any message. You will receive a final confirmation message, and no further messages will be sent unless you re-opt in. All opt-out requests are processed immediately.
Help & Support: Reply "HELP" for assistance or contact us at support@BlackHoleAI-Agents.com.
Carrier Information: Carriers are not liable for delayed or undelivered messages.
SMS Data Protection Statement: No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services is permitted, but all other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. Information Sharing & Disclosure

We do not sell, rent, or trade personal information. We may share information with:

Service Providers: Third-party vendors who assist in our operations, including SMS aggregators solely for delivering consented messages.
Legal Compliance: If required by law, legal process, or valid law enforcement requests.
Business Transfers: In case of mergers, acquisitions, or sale of assets.
Important Exclusion: All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.

6. Data Security and Retention

We implement and maintain reasonable security measures to protect your personal information, including encryption and secure access controls. While We strive to use commercially acceptable means to protect Your Personal Data, no method of transmission over the Internet is 100% secure, and We cannot guarantee its absolute security. We will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy and to comply with legal obligations.

7. Tracking Technologies, Cookies, and Universal Opt-Out Mechanisms (GPC)

We use Cookies and similar tracking technologies to track the activity on Our Service, remember preferences, and improve functionality. You can instruct Your browser to refuse all Cookies, but doing so may limit your ability to use some parts of our Service.

Universal Opt-Out Mechanisms (UOOM): We recognize and respect Universal Opt-Out Mechanisms, including the Global Privacy Control (GPC) signal. If your browser or device broadcasts a GPC signal, we will automatically process it as a valid, verified request to opt-out of the sale/sharing of your personal information and targeted advertising.

8. Your Privacy Rights & Appeals Process

Depending on your jurisdiction, including under the GDPR, CCPA/CPRA, and other state-level privacy laws (e.g., VCDPA, CPA, CTDPA, TDPSA), you have the right to:

Access, update, or request deletion of your personal information.
Request correction of inaccurate Personal Data.
Opt-out of the sale or sharing of Personal Data, targeted advertising, and marketing emails or SMS messages.
Limit the use or disclosure of sensitive Personal Data.
Not be discriminated against for exercising your consumer rights.
Right to Appeal: If we decline to take action regarding your privacy rights request, you have the right to appeal our decision. You can submit an appeal by emailing support@BlackHoleAI-Agents.com with "Privacy Appeal" in the subject line. We will inform you in writing of any action taken or not taken in response to the appeal, including a written explanation of the reasons for the decisions. If your appeal is denied, you may have the right to contact your state's Attorney General to submit a complaint.

9. PHI and HIPAA Exclusions

Under comprehensive consumer privacy laws, personal information does not include Health or medical information covered by the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and the California Confidentiality of Medical Information Act (CMIA).

10. Third-Party Links

Our Service may contain links to third-party websites. We are not responsible for their privacy practices and assume no responsibility for the content or policies of any third-party sites.

11. Changes to This Privacy Policy and Contact Us

We may update Our Privacy Policy from time to time, and changes are effective when posted on this page. If you have any questions, contact us:

By Mail: 7909 Goleta Rd San Diego, CA 92126
By Email: support@BlackHoleAI-Agents.com